Hi All

I am the mail administrator for mail.lionrampant.co.uk and we are in the process of setting up e-mail to sms capabilities for our users. I use the surgemail platform as the software for our mail server as it is a great product, it also has it's sms gateway which unlike it's mail server programme is well below par. Due to incopmpatibility with my gsm I looked around for a better gateway software and found active sms. Quick install, everything ran first time. Here is my setup.

Surgemail is able to filter individual mails to a users requirement and forward a matching criteria to an sms-gateway, the mail server sends the e-mail to my sms-gateway (windows 2000 AS) in the format <mobile number>@sms.local> the mail server controls filtering and any limitations I impose. Everyhting rocks and all is great accept for 1 issue.

The mobile recieving the sms displays as part of the message body:

This is a multi-part message in MIME format (etc etc etc)

This is too many characters to actually display the message on the recieving mobile, sending it is plain text format does cure the problem but that cannot be the solution since it would be absurd to ask all my customers to ask all their e-mail senders to send in palin text?

Can you see any resolution to this issue.

Thanks

Root

To enable us to resolve this issue could you please turn-on trace logging.

To turn-on email gateway trace logging you need to do the following:-
http://www.intellisoftwa...SMS_EmailGWEnableLog.zip 
2. Extract the ActiveSMS_EmailGWEnableLog_ON.reg file
3. Double click on the ActiveSMS_EmailGWEnableLog_ON.reg file and select Yes to accept changes
4. Goto 'Start Menu->Settings->Control Panel->Administrative Tools', double-click on 'Services'.
5. Double-click on 'ActiveSMS Email Gateway', and click 'Stop' and then 'Start'

Run a short test to re-create the problem. Once the test complete,
please email the log files listed below to support@intellisoftware.co.uk

C:\ActiveSMSEmailGWIncomingLog.txt
C:\ActiveSMSEmailGWOutgoingLog.txt

To turn off logging extract and double-click on the ActiveSMS_EmailGWEnableLog_OFF.reg file.

Thanks for the response.

E-Mail sent Sunday 24th @ 18:30

Root

hiya i am using messenger 8.1 and wen i send mail now it comes up as mime format
i have tried everything i know of to resolve this problem but to no avail
can u help me
jane

Hi Jane,

Please use the procedure above to turn-on trace logging.

This will create two files:

C:\ActiveSMSEmailGWIncomingLog.txt
C:\ActiveSMSEmailGWOutgoingLog.txt

Please email these files to support@intellisoftware.co.uk