Guest
2007-08-23T09:13:01Z
Hi,

i have succesfully sent an email to a mobile (SMS), but i unfortunately did not received an SMS reply despite the fact that the phone/modem i am using had received the reply. Meaning, the sms message had "stopped" somewhere along the outbound (SMTP).

any help, pls?
Support
2007-08-23T12:35:07Z
You can use the ActiveSMS Logging Features to find out where you message is being routed to (SMS->Email):

1) Open the ActiveSMS Console
2) Click on the Logging tab
3) Check 'Enable Incoming SMS Logging'
4) Click 'Setup Incoming Logging'
5) Check additional fields: 'Dest Id' and 'Dest Name'
5) Select Log to: Text File
6) Enter Log file name, e.g. 'C\IncomingSMSLog.txt'
7) Click OK
8) Click Apply

After running a test you can now open the 'C\IncomingSMSLog.txt' file to find out where your SMS->Email message is being routed.
Guest
2007-08-24T01:52:05Z
thanks for the help. i've done all the steps you've said like 'enabling incoming SMS Logging', ticking additional fields: 'Dest Id and 'Dest Name' but when i looked the log name 'C\IncomingSMSLog.txt' i found out there was no 'Dest Id' and 'Dest Name'logged.

it just show only this: 639xxxxxxxxx,Test,24/08/07 08:34:19,1

is there something wrong in the way i installed the program? or is the trouble in my antivirus applications? i'm using AVG.
Guest
2007-08-24T06:24:24Z
for follow-up:

i reinstalled windows xp, had a clean install and also activesms. then i had the 'Dest Id' and 'Dest Name' checked. the incomingSMSlog.txt says that the mobile reply has been routed back to the originating email. but actually i have not received the message at my mailbox

i'm really desperate...pls. help???
Support
2007-08-24T08:05:44Z
Please try clicking the 'Test SMTP' button on the Email tab of the ActiveSMS Console.

You should recieve a test Email at the address specified you specified in the 'To Address' field.
Guest
2007-08-24T12:14:14Z
yes sir, i can received in my mailbox this message 'This is a test email sent by the ActiveSMS Console.' but the thing i was wondering is that why would the mobile user's reply could not 'reached through' to the originating email address