Guest
2007-12-10T14:05:48Z
I've tried setting up eMail integration and now I have a different problem from the Console under "Transports" section. It goes between Connected and Comms Failure for SMS Transport.

Here's a portion of the Outgoing log from a test I performed. It was sucessfully delivered to the mobile :

3,4479********,1,Test @ 12:51,10/12/07 12:52:11,10/12/07 12:52:11,1, , ,2

Now here's a portion the activity log, just after the failure appears on the Status Page of the Console :

10/12/07 12:57:57 - TR: TR: ============================================
10/12/07 12:57:57 - TR: TR: ActiveSMS 5.0
10/12/07 12:57:57 - TR: TR: Connecting....
10/12/07 12:57:57 - TR: CATTransport::Connect - Enter
10/12/07 12:57:58 - TR: CATTransport::ResetConnection - Enter
10/12/07 12:57:58 - TX: ATE1<CR>
10/12/07 12:57:58 - RX: ATE1<CR><CR><LF>OK<CR><LF>
10/12/07 12:57:58 - TX: AT+CG
10/12/07 12:57:58 - RX: AT+CG
10/12/07 12:57:58 - TX: MI<CR>
10/12/07 12:57:58 - RX: MI<CR>
10/12/07 12:57:58 - RX: <CR><LF>Nokia<CR><LF><CR><LF>OK<CR><LF>
10/12/07 12:57:58 - TR: Device: <CR><LF>Nokia<CR><LF><CR><LF>OK
10/12/07 12:57:58 - TR: Using Default device settings
10/12/07 12:57:58 - TX: AT&F<CR>
10/12/07 12:57:58 - RX: AT&F<CR>
10/12/07 12:57:58 - RX: <CR><LF>OK<CR><LF>
10/12/07 12:57:58 - TX: AT<CR>
10/12/07 12:57:58 - RX: AT<CR>
10/12/07 12:57:58 - RX: <CR><LF>OK<CR><LF>
10/12/07 12:57:58 - TX: AT+CP
10/12/07 12:57:58 - RX: AT+CP
10/12/07 12:57:58 - TX: IN?<CR>
10/12/07 12:57:58 - RX: IN?<CR>
10/12/07 12:57:58 - RX: <CR><LF>+CPIN: READY<CR><LF><CR><LF>OK
10/12/07 12:57:58 - RX: <CR><LF>
10/12/07 12:57:59 - TX: AT+CM
10/12/07 12:57:59 - RX: AT+CM
10/12/07 12:57:59 - TX: GF=0<CR>
10/12/07 12:57:59 - RX: GF=0<CR>
10/12/07 12:57:59 - RX: <CR><LF>OK<CR><LF>
10/12/07 12:57:59 - TX: AT+CP
10/12/07 12:57:59 - RX: AT+CP
10/12/07 12:57:59 - TX: MS="M
10/12/07 12:57:59 - RX: MS="M
10/12/07 12:57:59 - TX: E","M
10/12/07 12:57:59 - RX: E","M
10/12/07 12:57:59 - TX: E","M
10/12/07 12:57:59 - RX: E","M
10/12/07 12:57:59 - TX: E"<CR>
10/12/07 12:57:59 - RX: E"<CR>
10/12/07 12:57:59 - RX: <CR><LF>ERROR<CR><LF>
10/12/07 12:57:59 - TX: AT+CP
10/12/07 12:57:59 - RX: AT+CP
10/12/07 12:57:59 - TX: MS="S
10/12/07 12:57:59 - RX: MS="S
10/12/07 12:57:59 - TX: M","S
10/12/07 12:57:59 - RX: M","S
10/12/07 12:57:59 - TX: M","S
10/12/07 12:57:59 - RX: M","S
10/12/07 12:57:59 - TX: M"<CR>
10/12/07 12:57:59 - RX: M"<CR>
10/12/07 12:57:59 - RX: <CR><LF>ERROR<CR><LF>
10/12/07 12:57:59 - TX: AT+CP
10/12/07 12:57:59 - RX: AT+CP
10/12/07 12:57:59 - TX: MS="M
10/12/07 12:57:59 - RX: MS="M
10/12/07 12:57:59 - TX: E",,"
10/12/07 12:57:59 - RX: E",,"
10/12/07 12:57:59 - TX: ME"<CR>
10/12/07 12:57:59 - RX: ME"<CR>
10/12/07 12:57:59 - RX: <CR><LF>ERROR<CR><LF>
10/12/07 12:57:59 - TX: AT+CP
10/12/07 12:57:59 - RX: AT+CP
10/12/07 12:57:59 - TX: MS="S
10/12/07 12:57:59 - RX: MS="S
10/12/07 12:57:59 - TX: M",,"
10/12/07 12:57:59 - RX: M",,"
10/12/07 12:57:59 - TX: SM"<CR>
10/12/07 12:57:59 - RX: SM"<CR>
10/12/07 12:57:59 - RX: <CR><LF>ERROR<CR><LF>
10/12/07 12:57:59 - TX: AT+CP
10/12/07 12:57:59 - RX: AT+CP
10/12/07 12:57:59 - TX: MS="B
10/12/07 12:57:59 - RX: MS="B
10/12/07 12:57:59 - TX: M",,"
10/12/07 12:57:59 - RX: M",,"
10/12/07 12:57:59 - TX: BM"<CR>
10/12/07 12:57:59 - RX: BM"<CR>
10/12/07 12:57:59 - RX: <CR><LF>ERROR<CR><LF>
10/12/07 12:57:59 - TR: CATTransport::ResetConnection - Exit
10/12/07 12:57:59 - TX: AT<CR>
10/12/07 12:57:59 - RX: AT<CR>
10/12/07 12:57:59 - RX: <CR><LF>OK<CR><LF>
10/12/07 12:57:59 - TR: CATTransport::Connect - Exit
10/12/07 12:58:01 - TR: CATTransport::GetMessages - Enter
10/12/07 12:58:01 - TX: AT+CM
10/12/07 12:58:01 - RX: AT+CM
10/12/07 12:58:01 - TX: GL=4<CR>
10/12/07 12:58:01 - RX: GL=4<CR>
10/12/07 12:58:01 - RX: <CR><LF>ERROR<CR><LF>
10/12/07 12:58:01 - EX: Protocol Exception raised<LF>Function: CATDevice::GetMessages<LF>Description: CMGL retruned ERROR<LF>HResult: -2147467259
10/12/07 12:58:01 - TR: CATTransport::GetMessages - General Exception (CMGL retruned ERROR)
10/12/07 12:58:01 - TR: CATTransport::Disconnect - Enter
10/12/07 12:58:01 - IF: Port closed
10/12/07 12:58:01 - TR: CATTransport::Disconnect - Exit
10/12/07 12:58:02 - TR: TR: ============================================
10/12/07 12:58:02 - TR: TR: ActiveSMS 5.0
10/12/07 12:58:02 - TR: TR: Connecting....
10/12/07 12:58:02 - TR: CATTransport::Connect - Enter
10/12/07 12:58:04 - TR: CATTransport::ResetConnection - Enter
10/12/07 12:58:04 - TX: ATE1<CR>
10/12/07 12:58:04 - RX: ATE1<CR><CR><LF>OK<CR><LF>
10/12/07 12:58:04 - TX: AT+CG
10/12/07 12:58:04 - RX: AT+CG
10/12/07 12:58:04 - TX: MI<CR>
10/12/07 12:58:04 - RX: MI<CR>
10/12/07 12:58:04 - RX: <CR><LF>Nokia<CR><LF><CR><LF>OK<CR><LF>
10/12/07 12:58:04 - TR: Device: <CR><LF>Nokia<CR><LF><CR><LF>OK
10/12/07 12:58:04 - TR: Using Default device settings
10/12/07 12:58:04 - TX: AT&F<CR>
10/12/07 12:58:04 - RX: AT&F<CR>
10/12/07 12:58:04 - RX: <CR><LF>OK<CR><LF>
10/12/07 12:58:04 - TX: AT<CR>
10/12/07 12:58:04 - RX: AT<CR>
10/12/07 12:58:04 - RX: <CR><LF>OK<CR><LF>
10/12/07 12:58:04 - TX: AT+CP
10/12/07 12:58:04 - RX: AT+CP
10/12/07 12:58:04 - TX: IN?<CR>
10/12/07 12:58:04 - RX: IN?<CR>
10/12/07 12:58:04 - RX: <CR><LF>+CPIN: READY<CR><LF><CR><LF>OK
10/12/07 12:58:04 - RX: <CR><LF>
10/12/07 12:58:04 - TX: AT+CM
10/12/07 12:58:04 - RX: AT+CM
10/12/07 12:58:04 - TX: GF=0<CR>
10/12/07 12:58:04 - RX: GF=0<CR>
10/12/07 12:58:04 - RX: <CR><LF>OK<CR><LF>
10/12/07 12:58:04 - TX: AT+CP
10/12/07 12:58:04 - RX: AT+CP
10/12/07 12:58:04 - TX: MS="M
10/12/07 12:58:04 - RX: MS="M
10/12/07 12:58:04 - TX: E","M
10/12/07 12:58:04 - RX: E","M
10/12/07 12:58:04 - TX: E","M
10/12/07 12:58:04 - RX: E","M
10/12/07 12:58:04 - TX: E"<CR>
10/12/07 12:58:04 - RX: E"<CR>
10/12/07 12:58:05 - RX: <CR><LF>ERROR<CR><LF>
10/12/07 12:58:05 - TX: AT+CP
10/12/07 12:58:05 - RX: AT+CP
10/12/07 12:58:05 - TX: MS="S
10/12/07 12:58:05 - RX: MS="S
10/12/07 12:58:05 - TX: M","S
10/12/07 12:58:05 - RX: M","S
10/12/07 12:58:05 - TX: M","S
10/12/07 12:58:05 - RX: M","S
10/12/07 12:58:05 - TX: M"<CR>
10/12/07 12:58:05 - RX: M"<CR>
10/12/07 12:58:05 - RX: <CR><LF>ERROR<CR><LF>
10/12/07 12:58:05 - TX: AT+CP
10/12/07 12:58:05 - RX: AT+CP
10/12/07 12:58:05 - TX: MS="M
10/12/07 12:58:05 - RX: MS="M
10/12/07 12:58:05 - TX: E",,"
10/12/07 12:58:05 - RX: E",,"
10/12/07 12:58:05 - TX: ME"<CR>
10/12/07 12:58:05 - RX: ME"<CR>
10/12/07 12:58:05 - RX: <CR><LF>ERROR<CR><LF>
10/12/07 12:58:05 - TX: AT+CP
10/12/07 12:58:05 - RX: AT+CP
10/12/07 12:58:05 - TX: MS="S
10/12/07 12:58:05 - RX: MS="S
10/12/07 12:58:05 - TX: M",,"
10/12/07 12:58:05 - RX: M",,"
10/12/07 12:58:05 - TX: SM"<CR>
10/12/07 12:58:05 - RX: SM"<CR>
10/12/07 12:58:05 - RX: <CR><LF>ERROR<CR><LF>
10/12/07 12:58:05 - TX: AT+CP
10/12/07 12:58:05 - RX: AT+CP
10/12/07 12:58:05 - TX: MS="B
10/12/07 12:58:05 - RX: MS="B
10/12/07 12:58:05 - TX: M",,"
10/12/07 12:58:05 - RX: M",,"
10/12/07 12:58:05 - TX: BM"<CR>
10/12/07 12:58:05 - RX: BM"<CR>
10/12/07 12:58:05 - RX: <CR><LF>ERROR<CR><LF>
10/12/07 12:58:05 - TR: CATTransport::ResetConnection - Exit
10/12/07 12:58:05 - TX: AT<CR>
10/12/07 12:58:05 - RX: AT<CR>
10/12/07 12:58:05 - RX: <CR><LF>OK<CR><LF>
10/12/07 12:58:05 - TR: CATTransport::Connect - Exit
10/12/07 12:58:07 - TR: CATTransport::GetMessages - Enter
10/12/07 12:58:07 - TX: AT+CM
10/12/07 12:58:07 - RX: AT+CM
10/12/07 12:58:07 - TX: GL=4<CR>
10/12/07 12:58:07 - RX: GL=4<CR>
10/12/07 12:58:07 - RX: <CR><LF>ERROR<CR><LF>
10/12/07 12:58:07 - EX: Protocol Exception raised<LF>Function: CATDevice::GetMessages<LF>Description: CMGL retruned ERROR<LF>HResult: -2147467259
10/12/07 12:58:07 - TR: CATTransport::GetMessages - General Exception (CMGL retruned ERROR)
10/12/07 12:58:07 - TR: CATTransport::Disconnect - Enter
10/12/07 12:58:07 - IF: Port closed
10/12/07 12:58:07 - TR: CATTransport::Disconnect - Exit

Futher to that, I get this in the Event Viewer of the machine:

Protocol Exception raised
Function: CHandset::PollLoop_PerminentConnection
Description: CMGL retruned ERROR
HResult: -2147467259

Assistance ?
Support
2007-12-10T14:33:10Z
This does not appear to be an email integration issue (as per your post title).

You can use ActiveSMS Test to check the ability to send SMS messages. It is useful to use ActiveSMS Test, as this will allow you to send a test message without being troubled by any email configuration issues.

It appears that you device does not appear to support the commands required by ActiveSMS. Please check that you have selected the correct Comm port.

I would suggest that you use ActiveSMS Test in your testing to eliminate any concerns regarding email issues at this stage. Once you are able to send SMS messages then you can move on and complete the email integration.



Guest
2007-12-10T14:57:57Z

I'm using a Nokia 6233 as the device and I have been able to use the ActiveSMS Test to send a test message.

Here's a portion of the Outgoing log from a test I performed. It was sucessfully and delivered.

3,4479********,1,Test @ 12:51,10/12/07 12:52:11,10/12/07 12:52:11,1, , ,2

After the succes using the Test function, I then moved to attmept setting up eMail integration and that's where I'm having the the problems.

As mentioned above, from within the Console under "Transports" section, it goes between Connected and Comms Failure for SMS Transport.

Does that clarify / assist ?
Guest
2007-12-11T15:52:40Z
I changed from using the Nokia to another device for the modem and so far it seems ok for the time.

Based on the device you select for use, it appears / suggests that there are certain restrictions / incompatibilities – so to speak.