Guest
2012-04-04T14:22:07Z
Hi,

We have been running ActiveSMS 5.0 for sometime in our office and its been working well untill a few weeks ago.
We can now send messages out via email and they leave fine.
We can however not seem to collect any sms's that are sent to the sim.

Have checked the sim itself by putting it into a mobile phone, and sent and received sms message fine.

We are using a Fargo Maestro 100 GWM/GPRS 900/1800 unit, and have been using it with no problems for some time now.

Windows event viewer has the following errors in it.


Event Type: Error
Event Source: ActiveSMSServer
Event Category: None
Event ID: 0
Date: 04/04/2012
Time: 13:43:08
User: N/A
Computer: ************
Description:
Comms Exception raised
Function: CHandset::PollLoop_PerminentConnection
Description: Invalid CMGL response (GL=4
)
HResult: -2147467259


The transport log is below.

Any help would be good

Thanks

Sentinel


04/04/12 14:18:12 - TR: TR: ============================================
04/04/12 14:18:12 - TR: TR: ActiveSMS 5.0
04/04/12 14:18:12 - TR: TR: Connecting....
04/04/12 14:18:12 - TR: CATTransport::Connect - Enter
04/04/12 14:18:13 - TR: CATTransport::ResetConnection - Enter
04/04/12 14:18:13 - TX: ATE1<CR>
04/04/12 14:18:13 - RX: ATE1<CR><CR><LF>OK<CR><LF>
04/04/12 14:18:13 - TX: AT+CG
04/04/12 14:18:13 - RX: AT+CG
04/04/12 14:18:13 - TX: MI<CR>
04/04/12 14:18:13 - RX: MI<CR>
04/04/12 14:18:13 - RX: <CR><LF> WAVECOM MODEM<CR><LF><CR><LF>
04/04/12 14:18:13 - RX: OK<CR><LF>
04/04/12 14:18:13 - TR: Device: <CR><LF> WAVECOM MODEM<CR><LF><CR><LF>OK
04/04/12 14:18:13 - TR: Using Wavecom device settings
04/04/12 14:18:13 - TX: AT&F<CR>
04/04/12 14:18:14 - RX: AT&F<CR>
04/04/12 14:18:14 - RX: <CR><LF>OK<CR><LF>
04/04/12 14:18:14 - TX: AT+CN
04/04/12 14:18:14 - RX: AT+CN
04/04/12 14:18:14 - TX: MI=0,
04/04/12 14:18:14 - RX: MI=0,
04/04/12 14:18:14 - TX: 0,0,2
04/04/12 14:18:14 - RX: 0,0,2
04/04/12 14:18:14 - TX: ,0<CR>
04/04/12 14:18:14 - RX: ,0<CR>
04/04/12 14:18:14 - RX: <CR><LF>OK<CR><LF>
04/04/12 14:18:14 - TX: AT<CR>
04/04/12 14:18:14 - RX: AT<CR>
04/04/12 14:18:14 - RX: <CR><LF>OK<CR><LF>
04/04/12 14:18:14 - TX: AT+CP
04/04/12 14:18:14 - RX: AT+CP
04/04/12 14:18:14 - TX: IN?<CR>
04/04/12 14:18:14 - RX: IN?<CR>
04/04/12 14:18:14 - RX: <CR><LF>+CPIN: READY<CR><LF>
04/04/12 14:18:14 - TX: AT+CM
04/04/12 14:18:14 - RX: AT+CM
04/04/12 14:18:14 - TX: GF=0<CR>
04/04/12 14:18:14 - RX: GF=0<CR>
04/04/12 14:18:14 - RX: <CR><LF>OK<CR><LF>
04/04/12 14:18:14 - TX: AT+CP
04/04/12 14:18:14 - RX: AT+CP
04/04/12 14:18:14 - TX: MS="M
04/04/12 14:18:14 - RX: MS="M
04/04/12 14:18:14 - TX: E","M
04/04/12 14:18:14 - RX: E","M
04/04/12 14:18:14 - TX: E","M
04/04/12 14:18:14 - RX: E","M
04/04/12 14:18:14 - TX: E"<CR>
04/04/12 14:18:14 - RX: E"<CR>
04/04/12 14:18:14 - RX: <CR><LF>+CPMS: 99,99,9
04/04/12 14:18:14 - RX: 9,99,99,99<CR><LF><CR><LF>OK<CR><LF>
04/04/12 14:18:14 - TR: CATTransport::ResetConnection - Exit
04/04/12 14:18:14 - TX: AT<CR>
04/04/12 14:18:14 - RX: AT<CR>
04/04/12 14:18:14 - RX: <CR><LF>OK<CR><LF>
04/04/12 14:18:14 - TR: CATTransport::Connect - Exit
04/04/12 14:18:16 - TR: CATTransport::GetMessages - Enter
04/04/12 14:18:16 - TX: AT+CP
04/04/12 14:18:16 - RX: AT+CP
04/04/12 14:18:16 - TX: MS="M
04/04/12 14:18:16 - RX: MS="M
04/04/12 14:18:16 - TX: E","M
04/04/12 14:18:16 - RX: E","M
04/04/12 14:18:16 - TX: E","M
04/04/12 14:18:16 - RX: E","M
04/04/12 14:18:16 - TX: E"<CR>
04/04/12 14:18:16 - RX: E"<CR>
04/04/12 14:18:16 - RX: <CR><LF>+CPMS: 99,99,9
04/04/12 14:18:16 - RX: 9,99,99,99<CR><LF><CR><LF>OK<CR><LF>
04/04/12 14:18:16 - TX: AT+CM
04/04/12 14:18:16 - RX: AT+CM
04/04/12 14:18:16 - TX: GL=4<CR>
04/04/12 14:18:16 - RX: GL=4<CR>
04/04/12 14:18:16 - RX: GL=4<CR>
04/04/12 14:18:46 - EX: Comms Exception raised<LF>Function: CATDevice::GetMessages<LF>Description: Invalid CMGL response (GL=4<CR>)<LF>HResult: -2147467259
04/04/12 14:18:46 - TR: CATTransport::GetMessages - General Exception (Invalid CMGL response (GL=4<CR>))
04/04/12 14:18:46 - TR: CATTransport::Disconnect - Enter
04/04/12 14:18:46 - IF: Port closed
04/04/12 14:18:46 - TR: CATTransport::Disconnect - Exit
04/04/12 14:18:48 - TR: TR: ============================================
04/04/12 14:18:48 - TR: TR: ActiveSMS 5.0
04/04/12 14:18:48 - TR: TR: Connecting....
04/04/12 14:18:48 - TR: CATTransport::Connect - Enter
04/04/12 14:18:49 - TR: CATTransport::ResetConnection - Enter
04/04/12 14:18:49 - TX: ATE1<CR>
04/04/12 14:18:49 - RX: ATE1<CR><CR><LF>OK<CR><LF>
04/04/12 14:18:49 - TX: AT+CG
04/04/12 14:18:49 - RX: AT+CG
04/04/12 14:18:49 - TX: MI<CR>
04/04/12 14:18:49 - RX: MI<CR>
04/04/12 14:18:49 - RX: <CR><LF> WAVECOM MODEM<CR><LF><CR><LF>
04/04/12 14:18:49 - RX: OK<CR><LF>
04/04/12 14:18:49 - TR: Device: <CR><LF> WAVECOM MODEM<CR><LF><CR><LF>OK
04/04/12 14:18:49 - TR: Using Wavecom device settings
04/04/12 14:18:49 - TX: AT&F<CR>
04/04/12 14:18:49 - RX: AT&F<CR>
04/04/12 14:18:49 - RX: <CR><LF>OK<CR><LF>
04/04/12 14:18:49 - TX: AT+CN
04/04/12 14:18:50 - RX: AT+CN
04/04/12 14:18:50 - TX: MI=0,
04/04/12 14:18:50 - RX: MI=0,
04/04/12 14:18:50 - TX: 0,0,2
04/04/12 14:18:50 - RX: 0,0,2
04/04/12 14:18:50 - TX: ,0<CR>
04/04/12 14:18:50 - RX: ,0<CR>
04/04/12 14:18:50 - RX: <CR><LF>OK<CR><LF>
04/04/12 14:18:50 - TX: AT<CR>
04/04/12 14:18:50 - RX: AT<CR>
04/04/12 14:18:50 - RX: <CR><LF>OK<CR><LF>
04/04/12 14:18:50 - TX: AT+CP
04/04/12 14:18:50 - RX: AT+CP
04/04/12 14:18:50 - TX: IN?<CR>
04/04/12 14:18:50 - RX: IN?<CR>
04/04/12 14:18:50 - RX: <CR><LF>+CPIN: READY<CR><LF>
04/04/12 14:18:50 - TX: AT+CM
04/04/12 14:18:50 - RX: AT+CM
04/04/12 14:18:50 - TX: GF=0<CR>
04/04/12 14:18:50 - RX: GF=0<CR>
04/04/12 14:18:50 - RX: <CR><LF>OK<CR><LF>
04/04/12 14:18:50 - TX: AT+CP
04/04/12 14:18:50 - RX: AT+CP
04/04/12 14:18:50 - TX: MS="M
04/04/12 14:18:50 - RX: MS="M
04/04/12 14:18:50 - TX: E","M
04/04/12 14:18:50 - RX: E","M
04/04/12 14:18:50 - TX: E","M
04/04/12 14:18:50 - RX: E","M
04/04/12 14:18:50 - TX: E"<CR>
04/04/12 14:18:50 - RX: E"<CR>
04/04/12 14:18:50 - RX: <CR><LF>+CPMS: 99,99,9
04/04/12 14:18:50 - RX: 9,99,99,99<CR><LF><CR><LF>OK<CR><LF>
04/04/12 14:18:50 - TR: CATTransport::ResetConnection - Exit
04/04/12 14:18:50 - TX: AT<CR>
04/04/12 14:18:50 - RX: AT<CR>
04/04/12 14:18:51 - RX: <CR><LF>OK<CR><LF>
04/04/12 14:18:51 - TR: CATTransport::Connect - Exit
04/04/12 14:18:52 - TR: CATTransport::GetMessages - Enter
04/04/12 14:18:52 - TX: AT+CP
04/04/12 14:18:52 - RX: AT+CP
04/04/12 14:18:52 - TX: MS="M
04/04/12 14:18:52 - RX: MS="M
04/04/12 14:18:52 - TX: E","M
04/04/12 14:18:52 - RX: E","M
04/04/12 14:18:52 - TX: E","M
04/04/12 14:18:52 - RX: E","M
04/04/12 14:18:52 - TX: E"<CR>
04/04/12 14:18:52 - RX: E"<CR>
04/04/12 14:18:52 - RX: <CR><LF>+CPMS: 99,99,9
04/04/12 14:18:52 - RX: 9,99,99,99<CR><LF><CR><LF>OK<CR><LF>
04/04/12 14:18:52 - TX: AT+CM
04/04/12 14:18:52 - RX: AT+CM
04/04/12 14:18:52 - TX: GL=4<CR>
04/04/12 14:18:52 - RX: GL=4<CR>
04/04/12 14:18:53 - RX: GL=4<CR>
04/04/12 14:18:53 - TR: AsynchronousAbortRequest received








Support
2012-04-04T16:08:04Z
Hi,

The first step will be to get you onto the latest version.

Please send your licence key to support@intellisoftware.co.uk to that we can check the support options.