IntelliSMS Outlook Addin Installation Fails (Error 432)

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Support
Administration Topic Starter

2008-11-18T17:09:11Z

The following Message Box appears when install is run:

|---------------------------
|Setup Initialization Error
|---------------------------
|Setup has detected that unInstallShield is in use.  Please close unInstallShield and restart setup.
|
|Error 432.
---------------------------

Edited by user 2008-11-18T17:14:32Z | Reason: Not specified

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Support
Administration Topic Starter

2008-11-18T17:12:40Z

The error is displayed if you do not have admin rights.

To solve this issue, login as a user with admin rights and repeat the installation (selecting install for everyone option).

Alternatively whilst still logged in as user without admin right, run the following from command line:

Runas /user:<UsernameWithAdminRights> 'C:\Downloads\IntelliSMSOutlookAddin.exe'

Replace:
<UsernameWithAdminRights> with a username that has access rights, e.g. Administrator
'C:\Downloads\' with the location of the downloaded IntelliSMSOutlookAddin.exe file

Technical Notes:
When install runs it attempts to replace C:\Windows\UnInst.exe with the latest version. If it is unable to replace this file, it wrongly assumes that unInstallShield is running. It provides a misleading message to the user. Even if this InstallShield problem was not present it still would not be possible to install the Outlook Addin as Admin right are required to register the COM component (i.e. even regsrv32 will fail).

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